Refund policy
Right of Withdrawal
Withdrawal Policy
You have the right to withdraw from this contract within fourteen (14) days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party named by you (who is not the carrier), took possession of the goods.
To exercise your right of withdrawal, you must notify us at:
KLAPP Cosmetics GmbH
KLAPP Allee 1-5
37235 Hessisch Lichtenau
Germany
Phone: +49 5602 93590
Email: info@klapp-skincare.com
by means of a clear statement (e.g. a letter sent by post, fax, or email) about your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send your notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we will reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notification of your withdrawal.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged fees for this repayment.
We may withhold reimbursement until we have received the goods back or until you have supplied proof of having sent back the goods, whichever is earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notified us of the withdrawal. The deadline is met if you send back the goods before the fourteen-day period has expired.
You will bear the direct cost of returning the goods.
Model Withdrawal Form – KLAPP SKINCARE SCIENCE Online Shop
(If you wish to withdraw from the contract, please complete this form and return it together with the goods to:)
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@klapp-skincare.com. Please note that returns will need to be sent to the following address: KLAPP Cosmetics GmbH
Bebersches Feld 1, 37235 Hessisch Lichtenau
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Unannounced returns may, in certain cases, not be accepted.
You can always contact us for any return question at info@klapp-skincare.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@klapp-skincare.com.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@klapp-skincare.com. Please note that returns will need to be sent to the following address: KLAPP Cosmetics GmbH
Bebersches Feld 1, 37235 Hessisch Lichtenau
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@klapp-skincare.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@klapp-skincare.com.
KLAPP Cosmetics GmbH
KLAPP Allee 1–5
37235 Hessisch Lichtenau
Germany
I/we hereby withdraw from the contract concluded by me/us for the purchase of the following goods:
Order/Invoice/Delivery note number:______________________
Ordered on ______________________ / Received on ______________________
My details
First name, Last name: _____________________________________________
Street, House number: ______________________________________________
Postal code, City: __________________________________________________
Email address: _____________________________________________________
Place, Date: _______________________________________________________
Signature: _________________________________________________________
(only if submitted on paper)
